return + exchange policy

RETURN POLICY

We want to make sure that you are encouraged to keep reducing your plastic footprint and that you are happy with your purchase on the Green Road! However, before returning a product, please phone or otherwise contact us via email (greenroadrefill@gmail - subject line - online return) to receive a Return Merchandise Authorization (RMA) number, which will be handled on a case by case basis. 

 

In most cases, your original shipping fees are non-refundable and, in addition, when returning an item, you are responsible for paying for return postage.

Several items are exempt from return, refund, or exchange.

The following are items that are not eligible for return, refund or exchange:

• Sale items

• Personal care items, intimate or sanitary goods​

We will accept returns on sustainable living products with a receipt if you purchased these items in our store or on our website. Only regular priced items may be refunded, Sale items cannot be refunded. To be eligible for a return your item must be unused and in the same condition that you received it.
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Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.
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There are certain situations where only partial refunds are granted. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
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If you would like to return an unopened, unused item you must either bring it to our storefront or mail it to us at Green Road Refill Unit 2655 Main st. to be inspected. Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return is received, inspected and approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment for the purchase price minus any processing and shipping fees, within 3 business days. If you have mailed in your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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WHERE IS MY REFUND?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at greenroadrefill@gmail.com

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EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atgreenroadrefill@gmail.com and send your item to:Green Road Refill 2655 Main St. #22 Brewster MA 02361, United States.